Our Privacy Policy
This privacy policy applies to Envoy Advanced Technologies Pty Ltd (ACN 116 431 620) (“Envoy”) operations in Australia. Envoy respects and upholds your rights to privacy protection under the Australian Privacy Principles (“APPs”) contained in the Privacy Act 1988 (Cth) (“Privacy Act”). At Envoy, we are committed to ensuring the privacy of personal information. This privacy policy explains how Envoy handles personal information and complies with the requirements of the Privacy Act.
Collection of Personal Information
We only collect and hold personal information, about you as a subscriber or your clients, that is reasonably necessary for one or more of our business functions or activities, which may include:
- granting access to our software platform and facilitating services to or by us, where you or your organisation is a client or service provider or potential client or service provider;
- as required by law;
- direct marketing of our services to you.
We also collect personal information about your customers through your use of our software and subscription services, including your client’s personal information which you upload through our website and software applications. For example, client names, mailing addresses, telephone numbers and e-mail addresses, as well as property details and descriptions.
Because of the nature of our business it is impracticable for us to deal with individuals on an anonymous basis or through the use of a pseudonym.
Whenever it is reasonable and practicable to do so, we only collect personal information directly. We may collect personal information by telephone, letter, fax, e-mail or when using or visiting our website or software applications or when you are uploading your client’s personal information.
Use and Disclosure of Personal Information
We may use and disclose personal information that we hold for the particular purposes for which it was collected. We will not use or disclose any personal information for any other purpose without consent, unless an exception applies under the APPs. We may disclose personal information to:
- suppliers of services to us, including organisations to whom we outsource functions such as data storage;
- our related entities;
- a person authorised to act on your behalf;
- administrators of your company’s account;
- our insurers;
- consultants who market or promote our software and services;
- otherwise if we have obtained consented; and/or
- otherwise as required by law.
We may use or disclose personal information for direct marketing of our products or services, including by email. We will only use personal information for direct marketing where we have collected the information directly from you, have made you aware that the information may be used for such purpose, or you have consented to use of the information for such purpose. However, individuals may request not to receive direct marketing communications by contacting us.
Access to and Keeping Personal Information Up-To-Date
We will take such steps as are reasonable to ensure that personal information we collect is accurate, up to date and complete and that personal information we use or disclose is accurate, up to date, complete and relevant. To assist us with this, you should contact us if any of your personal information changes or if you believe that the personal information we have is not accurate, up to date, complete or relevant, including your client’s personal information. We may also contact you from time-to-time to check the information is still correct.
You can gain access to the personal information we hold by contacting us or, with respect to some personal information, by logging on using your user identification and password. You may update your personal information or your client’s personal information at any time by contacting us at sales@envoyat.com.
If we are satisfied that personal information we hold is inaccurate, out of date, incomplete, irrelevant or misleading (“faulty information”) or you request us to correct the information, we will, within a reasonable period after we identify the faulty information or the request is made, take such steps as are reasonable to correct the information.
Security of your Personal Information
Personal information may be stored in hardcopy or electronically. We will take reasonable steps to protect personal information we hold from misuse, interference and loss as well as unauthorised access, modification or disclosure. We use current techniques and processes to protect personal information. Where we no longer need personal information for any purpose for which the information may be used or disclosed we will take reasonable steps to destroy the information or ensure the information is de-identified in accordance with the requirements of the Privacy Act.
Website
When you browse through the pages of our website or software applications, read or download information, we may collect or note details about your visit such as:
- your server/Internet Protocol address;
- your operating system, top level domain name and the type of web browser you use;
- the date, time and duration of your visit to the website; and/or
- whether you have visited the website previously and what content you viewed.
The information we may collect relates to your server or PC rather than you yourself (except where personal information is provided to Envoy). The information we may collect may be used within Envoy to help us improve the website by tailoring it to better suit your needs, and to provide quicker and more effective access to the various components of the website. We may disclose this information to other persons for these purposes or for related purposes, including to information technology companies who assist us in constructing, designing and maintaining the website and software applications.
We may also collect your personal details if you request information about Envoy that we may supply online, or if you request, email or telephone us with a comment or query. We may use your details:
- to answer your comment or query;
- to monitor our responses to you; and/or
- for our internal sales and marketing analysis.
If necessary, we may also contact you to follow up on your request, or to provide you with further information which may be of interest to you.
Contact
You can contact us at sales@envoyat.com if you:
- wish to access, update or correct your personal information or your client’s personal information;
- wish to request not to receive direct marketing communications;
- require further information about how we handle personal information;
- have a complaint or concern in relation to privacy.
We will take any issue or concern relating to your privacy matter or complaint seriously and will take all reasonable steps to address your matter or complaint. If you are not satisfied with our handling of your privacy related matter or complaint, you may make a complaint to the Australian Information Commissioner.
From time to time it may be necessary for us to review and revise our privacy policy. We reserve the right to change our privacy policy at any time. We may notify you about changes to this privacy policy by posting an updated version on our website.
This privacy policy was last updated in May 2024.
